Return/Refund Policy

Hello and thank you for choosing our paid social platform. We LUSQUAN B.V strive to provide you with the best experience possible. However, if you find that our services do not meet your expectations, we have a refund policy in place to address your concerns.

Eligibility:

Our return policy is applicable to all paid subscriptions directly from our website.

To be eligible for a return, you must submit your request within 30 days of the original payment for a membership plan.

Refund Process:

1. To initiate a return, please contact our customer support team via email socialv@lusquan.com
2. Provide relevant information such as your purchase details, account information, and reasons for the refund.
3. Our team will review your request and respond within 14 business days.
4. If your refund is approved, we will process the refund back to the original payment method used for the purchase.

Refund Criteria:

Refunds may be issued under the following circumstances:

1. Service Malfunction: If our website experiences significant technical issues that prevent you from accessing the paid features for an extended period with proof (screen shots or a screen recorded video) of your claim
2. Dissatisfaction: If you are not satisfied with the quality or functionality of our paid services, and your concerns cannot be adequately addressed or resolved by our customer support.

Refunds will not be issued under the following circumstances:

1. Change of Mind: If you simply change your mind or no longer wish to use our services.
2. Violation of Terms of Service: If your account has been found in violation of our terms of service, leading to termination or suspension.
3. Unauthorized Use: If your account has been compromised due to unauthorized access, it is your responsibility to contact our support team immediately for assistance.

Partial Refunds:

In some cases, we may offer partial refunds at our discretion. This may occur if you have used a portion of the paid services and are requesting a refund for the remaining unused portion or period of time the fee charged is to last.

Modifications to the Policy:

We LUSQUAN B.V reserve the right to modify or update this refund policy at any time. Changes will be communicated and will become effective after an agreed date as will be communicated via email to our users.